How do I choose the right size?
Check the size guide and the measurements on each product page before ordering. Styles can fit differently, so compare the measurements with a similar item you already own. Between two sizes, choose the larger for fitted cuts.
How do the quantity discounts work?
Add two items and you'll receive 10% off, three items 15% off, and four or more 20% off. The discount is applied automatically at checkout.
How long does delivery take, and can I track my order?
Delivery is free on every order. Orders are dispatched within 1–3 business days and usually arrive in 8–15 business days across Australia. Once dispatched, we'll email you tracking details so you can follow the journey.
Can I return or exchange an item?
Yes. Email us within 30 days of delivery to get a return authorisation; items must be unworn with tags. You pay the return postage for change of mind (we tell you the address and cost first) and we refund within 5 business days of receiving the parcel. Faulty, damaged or incorrect items are replaced or refunded at our cost under the Australian Consumer Law. Full details in our Returns & Refunds policy.
Which payment methods do you accept?
You can pay securely with the payment methods shown at checkout. Your payment is encrypted and we never store your card details.
How should I care for my knitwear?
Always follow the care label. Most of our knits prefer a gentle cold wash and drying flat, which helps them keep their shape.
How can I contact Tide & Terra?
Write to us through the Contact page or at support@tideandterra.shop. We're happy to help with sizing, product questions or your order.