Terms of service

Last updated: 18 October 2026

These Terms of Service ("Terms") apply to every visit to and purchase from the Tide & Terra online store (the "Store"). By placing an order you agree to these Terms, our Shipping & Delivery policy, our Returns & Refunds policy and our Privacy Policy. Please read them before you buy. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot lawfully be excluded.

1. Who we are

Tide & Terra is an online-only fashion store operated by [LEGAL ENTITY NAME], ABN/registration [NUMBER] (referred to as "we", "us" or "Tide & Terra"). We do not operate a physical shop. Customer care: support@tideandterra.shop, Monday to Friday, 9 am to 5 pm AEST. "Sophie" is the editorial voice of our small team and is not a real person or the owner of the business.

2. Products, photos and sizing

  • We describe every product as accurately as we can. Colours can look different on different screens and in different light; small differences in shade, print placement and finish are normal and are not a fault.
  • Garment measurements in our Size guide are taken with the item laid flat and may vary by about 2 cm. Choosing the right size is your responsibility; our team is happy to help before you order.
  • Product availability can change without notice. If an item you ordered becomes unavailable we will contact you and refund that item in full.
  • Our shoes are everyday comfort shoes, not medical devices, and nothing on this site is medical advice.

3. Prices, offers and discounts

  • All prices are in Australian dollars (AUD) and include GST where applicable. The price you pay is the price shown at checkout.
  • Overstock-sale prices and crossed-out reference prices apply only while the sale lasts and while stock is available. Prices can change at any time; changes do not affect orders already placed.
  • Quantity discounts (10% off 2 items, 15% off 3, 20% off 4 or more) are applied automatically at checkout to the eligible items in the same order. They cannot be combined with discount codes unless we say otherwise, and they are not applied retroactively to earlier orders.
  • If part of a discounted order is returned, the discount is recalculated on the items you keep and the refund is reduced accordingly.
  • If a price or description on the site is obviously wrong, we may cancel the affected order before dispatch and refund you in full.

4. Orders, payment and cancellation

  • Your order is an offer to buy. We accept it when we send the dispatch confirmation. We may refuse or cancel an order where we suspect fraud, where payment fails, where the delivery address is incomplete or outside Australia, or where there is a previous unresolved dispute; any amount paid is refunded.
  • Payment is taken at the time of the order through secure third-party payment providers shown at checkout. We never see or store your full card details. We do not add card surcharges.
  • Please check your name, email, phone number and delivery address carefully. You can ask us to change the address or cancel the order within 12 hours of ordering by email, as long as it has not been processed. After processing, the order can no longer be changed or cancelled and our Returns & Refunds policy applies.
  • A pre-paid order cancelled by us for any reason is refunded to the original payment method.

5. Delivery

We deliver within Australia only. Orders are dispatched within 1 to 3 business days and usually arrive 8 to 15 business days after dispatch, with tracking. Delivery times are estimates, not guarantees; weekends, public holidays, carrier delays, weather and peak periods can add time. Full details, including what happens with wrong addresses, uncollected parcels and parcels marked "delivered", are in our Shipping & Delivery policy, which forms part of these Terms. Risk in the goods passes to you when the parcel is delivered to the address you gave us.

6. Returns, refunds and your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, we offer a voluntary 30-day change-of-mind return on unworn items, under the conditions set out in our Returns & Refunds policy, which forms part of these Terms. Change-of-mind returns must be authorised by us before they are posted, are sent at your cost, and are refunded once the item has been received and checked.

7. Disputes and chargebacks

If anything is wrong with your order, please contact us first at support@tideandterra.shop. We answer within one business day and resolve almost every issue with a replacement, a refund or a return label. Opening a payment dispute with your bank before giving us the chance to help delays the solution for you; where a chargeback is raised for an order that the tracking shows as delivered, or for an item that was not returned to us, we will provide the carrier records, order details and our correspondence to the bank.

8. Use of the site, reviews and content

  • All text, photographs, logos and designs on the site belong to us or are used under licence. You may not copy or reuse them commercially without written permission.
  • If you send us a review, photo or message, you allow us to publish it (first name and state only) on the site and in our marketing, and you confirm it is genuine and your own. You can withdraw this permission at any time by email.
  • You agree not to use the site for anything unlawful, to interfere with its security, or to place orders you do not intend to pay for.

9. Liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the price you paid for the order, and we are not liable for indirect or consequential loss or for delays caused by events outside our reasonable control (carrier failures, weather, strikes, pandemics, government action). This clause does not limit any liability that cannot be limited under the Australian Consumer Law.

10. Privacy

We handle your personal information in accordance with the Australian Privacy Principles and our Privacy Policy.

11. Governing law and changes

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. If a dispute cannot be resolved with our team, you may contact the Australian Competition and Consumer Commission or the consumer protection agency in your state or territory. We may update these Terms from time to time; the version published at the time of your order applies to that order.